Tailor the platform to fit your unique business challenges
In today’s fast-paced business environment, flexibility is key. No two organizations operate in exactly the same way, which is why business software must adapt to different workflows, team structures, and goals. Bitrix24 stands out as more than just a collaboration tool or CRM—it is a complete workspace that can be shaped to reflect your company’s unique needs.
Customization in Bitrix24 allows businesses to design an environment that feels natural to their teams, eliminates unnecessary complexity, and maximizes productivity. From simple interface adjustments to advanced integrations, every organization can find the right balance between out-of-the-box features and tailored solutions.
When employees log into Bitrix24, they’re entering a virtual office. Just as you might rearrange desks, create new meeting rooms, or adjust the filing system in a physical workspace, customizing Bitrix24 ensures that digital workflows run smoothly.
Without customization, teams risk distraction, duplicated effort, or reliance on tools that don’t fit their purpose. With it, however, they gain clarity, efficiency, and a system that truly supports their daily operations.
The simplest form of customization involves tailoring how the platform looks and feels for your team. Businesses can:
Reorder the left-hand menu to prioritize tools such as CRM, Projects, or Calendar.
Hide modules that are not in use to reduce distractions.
Configure dashboards and start pages with the most relevant widgets (e.g., KPIs, upcoming meetings, or project deadlines).
Apply branding by uploading a company logo and setting themes.
These changes make Bitrix24 intuitive, ensuring employees always see what matters most.
Bitrix24 includes over 50 business tools covering CRM, HR, project management, communications, and more. Many of these come with built-in settings that can be configured without coding:
CRM workflows can automate lead assignment, follow-ups, or reminders.
HR modules manage attendance, leave requests, and performance reports.
Collaboration features such as feeds, chats, and knowledge bases can be adapted for specific teams or departments.
This “no-code” approach helps organizations quickly align the platform with their existing business processes.
For businesses with more complex requirements, Bitrix24 supports deeper customization through API integrations and marketplace apps. Examples include:
Connecting WhatsApp or other messaging platforms directly into the CRM.
Syncing accounting systems for payroll or expense management.
Developing industry-specific workflows, such as booking systems for travel agencies or AI-driven chatbots for customer service.
These customizations may require technical expertise, but they unlock the full potential of Bitrix24 as a centralized business hub.
While the platform allows for powerful modifications, effective customization always begins with business analysis. Organizations should evaluate:
What goals they want to achieve.
Which workflows are most critical to support.
How employees currently interact with tools and what challenges they face.
By starting with this foundation, customization becomes purposeful rather than overwhelming, ensuring Bitrix24 is aligned with strategic priorities.
Bitrix24 is more than a set of tools—it is a workspace that evolves with your business. By customizing its interface, configuring workflows, and integrating advanced applications, you can create a digital environment that matches your company’s DNA and empowers teams to perform at their best.
Join our upcoming English webinars to see practical examples of how Bitrix24 can be tailored to fit your needs, with live demos and real-world use cases.
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12,000,000 organizations have chosen Bitrix24
Available in 18 languages
With Bitrix24, you can streamline all your work processes and operations in one place. It offers powerful collaboration and communication features, making it easy to work together efficiently. Say goodbye to the hassle of switching between different applications!
What makes Bitrix24 better than 99% of other solutions on the market?
Replaces all your current SaaS solutions
Free forever for unlimited users
Easy to migrate your data from other systems
Itegrated with all your favorite services and apps
Used, loved, and trusted by 12,000,000+ users worldwide
100% flat fee: predictable costs, no per-user pricing
Our dedicated team will guide you through a smooth implementation process and provide ongoing support. This means you can concentrate on increasing productivity and reaching your business goals without any distractions. Simplify your work management with Bitrix24 and experience the difference it can make.


By centralizing your business applications with Bitrix24, you can streamline your operations, improve data sharing and collaboration, and reduce costs associated with maintaining multiple software solutions.
Custom Workflow Automation
Bitrix24 is a powerful platform that lets you create and manage workflows for any scenario, from lead generation to document approval. You can also automate repetitive tasks, communicate with your team and clients, and access your workflows from any device. Bitrix24 is the best workflow automation software for your business needs. Try it for free today by scheduling a demo from the blue button below!

CRM Integration
CRM integration in Bitrix24 allows you to connect various applications and services with your Bitrix24 CRM system. You can use integrations to sync your contacts, calendars, emails, tasks, and more with popular platforms like Gmail, Google Calendar, Google Drive, MS Office, MS Outlook, MS OneDrive, MS Exchange, Office 365, Dropbox, Box, Xero, Mailchimp, and others. You can also use Bitrix24 Marketplace to find more apps and integrations for your CRM needs.

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