Security & Privacy in Bitrix24

Introduction

In the modern digital world, data is one of the most valuable assets any business owns. Yet, with the growing sophistication of cyberattacks and the increasing complexity of digital collaboration, keeping that data safe has become a top priority.

In this webinar, we explored how Bitrix24 helps organizations create a secure and compliant digital workspace — where collaboration, communication, and data management can happen safely. We also discussed practical strategies to strengthen access control, build a culture of security awareness, and minimize risks across your organization.

Whether you manage a small team or a large enterprise, understanding how to protect your Bitrix24 environment is essential to maintaining trust, compliance, and business continuity.

1. Multi-Layer Security in Bitrix24

Bitrix24’s infrastructure is built around seven layers of protection, ensuring data integrity, privacy, and uptime across all operations. These include:

• Data encryption (SSL & GDPR compliance) to protect information in transit and at rest.

• Two-factor authentication (2FA) and Bitrix24 OTP to add an extra layer of login security.

• Daily encrypted backups stored across multiple data centers for data recovery and continuity.

• Physical access control and 24/7 monitored data centers located in the EU, US, and soon in the Middle East.

• Identity management and Single Sign-On (SSO) integration for Enterprise and self-hosted versions.

This architecture ensures your data remains protected not only from external threats but also from internal misuse or accidental exposure.

2. Strengthening Access Control

One of the most effective ways to secure your workspace is to manage who can access what.
Key recommendations discussed include:

• Enable Two-Factor Authentication (2FA) using the Bitrix24 OTP app or an external authenticator.

• For large organizations, activate Single Sign-On (SSO) via Azure Active Directory or other identity providers.

• Set role-based permissions so that each user only accesses data relevant to their job.

• Review and update access permissions periodically, especially when employees change roles or departments.

This approach prevents unauthorized access and minimizes data exposure risks from human error or outdated permissions.

3. Building a Culture of Cybersecurity Awareness

Security is not just a technical matter — it’s also a human responsibility.
During the webinar, we emphasized how to foster a security-first mindset within your organization:

• Encourage your team to report suspicious emails or activity immediately.

• Run internal awareness campaigns about phishing, password hygiene, and safe file-sharing.

• Share real examples of online threats to help employees recognize warning signs.

• Appoint a “security champion” or internal advocate to promote digital safety best practices.

Bitrix24 provides the tools, but it’s the people who keep your organization truly secure.

4. Cloud vs. Self-Hosted Security Options

Bitrix24 offers flexible deployment options — each with its own security advantages:

• Cloud Version: Hosted in secure, GDPR-compliant data centers (currently in Germany and the US, with Middle East servers coming soon). Ideal for teams that prefer ease of setup, automatic updates, and managed hosting.

• Self-Hosted Version: Gives you full control over your data, hosting environment, and security measures. Perfect for organizations with regulatory requirements (such as healthcare, education, or government entities) that mandate local data storage or custom security policies.

Many enterprises choose the self-hosted edition to integrate their own encryption, monitoring, and backup protocols — ensuring compliance with internal or regional regulations.

5. Responsible Use and Internal Controls

Even with the strongest systems in place, the human factor remains a key part of data protection.
The webinar highlighted the importance of:

• Using only Bitrix24’s internal communication tools (chats, tasks, and workgroups) for business discussions — not external apps like WhatsApp.

• Controlling how files are shared and ensuring all document collaboration happens within the secure Bitrix24 environment.

• Monitoring login activity, file history, and audit logs to track any irregular behavior.

• Periodically testing your own security setup and conducting internal audits to ensure compliance.

Ultimately, Bitrix24’s built-in protections are powerful, but maintaining integrity depends equally on user discipline and clear internal policies.

Conclusion

Security and privacy inside Bitrix24 aren’t just about protecting data — they’re about building trust. Trust between teams, with clients, and with partners.

With its robust multi-layered infrastructure, customizable permissions, and compliance standards, Bitrix24 provides the foundation for safe, confident collaboration in any industry.

By combining these features with proactive training and internal responsibility, your organization can ensure that every message, file, and workflow stays secure — always.

Stay protected. Stay informed. Stay connected.

Join our upcoming Bitrix24 Live Webinars to continue learning practical strategies for building a secure, efficient digital workspace.

Register for upcoming webinars here