Bitrix24 Trends & Updates

Bitrix24 is closing the year with the Intelligence release—an AI-first upgrade that ties collaboration, tasks, CRM, and automation into one smoother, smarter workspace. If your plan for 2025 involves doing more with the same team, this update gives you the levers: faster mobile work, meeting intelligence, task creation from voice or video, stronger privacy controls, and a modernized automation studio.

Why this release matters

Scaling without chaos is the real challenge. The new capabilities focus on reducing handoffs, turning conversations into action, and keeping work—and sensitive data—inside one governed platform. That means fewer context switches, less manual follow-up, and clearer accountability.

AI, now built into the flow of work

Copilot and AI Agents have moved from “nice-to-have” to the operational core. Speak or record a quick video and Bitrix24 will draft a task with description, deadline, assignee, and a checklist, all in context. Meetings are automatically recorded and analyzed; you get a concise summary, decisions, and next steps you can convert into tasks with a click. In CRM, AI can enrich records from calls or chats and help you automate recurring documents and follow-ups.

Another quiet but powerful shift is the Model Context Protocol (MCP). You can connect Gmail, Google Drive, and Figma so AI Agents answer using your actual materials. You can also expose Bitrix24 to external agents, creating a two-way bridge between your workspace and modern AI tooling.

A mobile app you actually want to use

The mobile experience has been redesigned for speed and focus. You can customize the bottom navigation, so the tools you use most are always one tap away. Email lives inside the app now, and “task chats” bring conversation and execution together. Voice and short video notes are transcribed on demand, which makes quick updates practical—especially for teams working across time zones.

Collaboration that defends your privacy

Bitrix24 leans into the idea that secure collaboration should be the default. Admins can enable auto-deleting messages in sensitive groups, block screenshots on mobile, require Face ID for login, and enforce two-factor authentication. Company mailboxes can be connected centrally with role-based permissions, so access follows your org structure instead of ad-hoc rules.

Tasks & Projects that move faster

Task creation has been simplified, letting you set participants, observers, files, checklists, and deadlines without wrestling with menus. Each task carries its own chat, so the conversation stays attached to the work—not scattered across threads. Audio or video messages can be transcribed into task descriptions, making “say it once” a real working pattern.

Automation Studio, modernized

The workflow designer has a fresh, visual interface and plays nicely with AI steps. You can listen for an event, ask an agent to parse a call or a chat, fill fields, schedule a meeting, and send confirmations—automatically. If your business books time or resources, the booking module now supports multi-date reservations, prepayment, and cross-selling, which suits clinics, rentals, consulting, and service installs.

How to adopt this without overwhelming the team

Start where the friction is highest. If meetings produce action items that disappear, turn on call recording and summaries, then enable one-click task creation from Copilot. If conversations sprawl, switch to task chats and use chat folders to group related streams. If manual follow-ups clog your day, rebuild those steps in the new automation studio and let AI handle the parsing and field updates. Finally, standardize security: enforce two-factor authentication, set mobile Face ID, and apply auto-delete to any sensitive discussion spaces.

Ready to see it live?

Join our upcoming Bitrix24 sessions for walkthroughs and practical playbooks on rolling these features out with your team.
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