Connect Bitrix24 CRM to reach and engage customers seamlessly.
In today’s fast-paced digital landscape, businesses are expected to respond instantly across various communication platforms—whether it's WhatsApp, Instagram, Facebook, or traditional channels like email and phone. But managing these channels separately leads to confusion, lost opportunities, and inconsistent customer experiences. This is where Bitrix24 steps in with its powerful contact center integration, enabling seamless communication under one roof.
Bitrix24’s omnichannel communication tools allow businesses to centralize all inbound messages—regardless of the source—and route them to the right team members, preserving context and ensuring continuity in the conversation. Whether a customer sends a WhatsApp inquiry, drops a message via Instagram, or fills out a Facebook lead form, your team can respond directly from within Bitrix24’s CRM. This unification not only boosts operational efficiency but also gives customers a professional and consistent interaction with your brand.
You can connect your official WhatsApp number directly to Bitrix24 using approved third-party apps. Every incoming message is stored, assigned, and acted upon inside the CRM—ensuring full visibility, traceability, and collaboration across your team. You can even build advanced workflows using WhatsApp chatbots to automate common responses and gather lead data.
Instead of managing messages manually through social apps, Bitrix24 allows businesses to handle Instagram and Facebook inquiries inside the CRM. This means your team can reply faster, track interactions, convert messages into contacts or leads, and hand off conversations between departments—all while maintaining the same channel on the client’s side.
For high-volume interactions, Bitrix24 supports automation through tools like chatbots, routing rules, and smart queues. You can pre-qualify leads, verify client information, and even deliver documents or updates—all without manual intervention. This scalability ensures your communication doesn’t break as your business grows.
Whether your company is in real estate, healthcare, retail, or B2B services, consolidating all conversations in one place means faster response times, better follow-ups, and fewer dropped leads. From the customer's point of view, they are talking to one business—not being bounced between different agents or platforms.
Using Bitrix24's built-in BI tools, you can analyze chat volumes, agent performance, and response times across all messaging channels. These insights allow you to fine-tune your support strategy and make informed decisions about staffing, workflows, and customer engagement tactics.
Our Bitrix24 webinar series is designed to help professionals like you unlock the full power of digital collaboration, CRM, and automation. If you’re interested in exploring how unified messaging and customer communication tools can help your business scale faster and smarter…
📌 Join our upcoming live webinars to discover practical applications, real-life use cases, and expert guidance:
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Let Bitrix24 do the heavy lifting—so your team can focus on building relationships, not switching tabs

12,000,000 organizations have chosen Bitrix24
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With Bitrix24, you can streamline all your work processes and operations in one place. It offers powerful collaboration and communication features, making it easy to work together efficiently. Say goodbye to the hassle of switching between different applications!
What makes Bitrix24 better than 99% of other solutions on the market?
Replaces all your current SaaS solutions
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Our dedicated team will guide you through a smooth implementation process and provide ongoing support. This means you can concentrate on increasing productivity and reaching your business goals without any distractions. Simplify your work management with Bitrix24 and experience the difference it can make.


By centralizing your business applications with Bitrix24, you can streamline your operations, improve data sharing and collaboration, and reduce costs associated with maintaining multiple software solutions.
Custom Workflow Automation
Bitrix24 is a powerful platform that lets you create and manage workflows for any scenario, from lead generation to document approval. You can also automate repetitive tasks, communicate with your team and clients, and access your workflows from any device. Bitrix24 is the best workflow automation software for your business needs. Try it for free today by scheduling a demo from the blue button below!

CRM Integration
CRM integration in Bitrix24 allows you to connect various applications and services with your Bitrix24 CRM system. You can use integrations to sync your contacts, calendars, emails, tasks, and more with popular platforms like Gmail, Google Calendar, Google Drive, MS Office, MS Outlook, MS OneDrive, MS Exchange, Office 365, Dropbox, Box, Xero, Mailchimp, and others. You can also use Bitrix24 Marketplace to find more apps and integrations for your CRM needs.

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